Privacy Policy

Effective Date: August 4, 2026

H3 Pest Control (“H3 Pest Control,” “H3,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, maintain, disclose, and protect information when you visit our website, submit an online form, request an estimate, schedule pest control services, communicate with us, or otherwise interact with H3 Pest Control.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

We may update this Privacy Policy periodically. Changes will become effective when the updated Privacy Policy is posted on our website. The effective date shown at the top of this page indicates when this Privacy Policy was last updated.

1. Personal Information We Collect

“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an individual or household.

Depending on how you interact with H3 Pest Control, we may collect the following categories of information:

Contact Information

We may collect your:

• Name
• Mailing address
• Service address
• Email address
• Telephone or mobile phone number
• ZIP code
• Preferred method of communication

Service and Commercial Information

We may collect information relating to:

• Pest control inspections
• Estimates and service requests
• Scheduled appointments
• Services purchased
• Service agreements or subscriptions
• Treatment history
• Property conditions
• Pest activity
• Billing and payment history
• Customer preferences
• Warranty or re-service requests

Payment information may be processed by third-party payment-processing providers. Those providers process payment information according to their own privacy policies and security practices.

Communications

We may collect information contained in communications you send to us through:

• Email
• Telephone calls
• Text messages
• Website contact forms
• Online chat features
• Social media
• Reviews
• Other customer-service communications

Where permitted by law, we may maintain records of customer communications to provide services, respond to questions, document customer requests, and improve our operations.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• General geographic area
• Website interactions
• Other technical or usage information

Location Information

We may collect a service location or property address that you voluntarily provide.

Your browser or mobile device may also provide general location information depending on your device, browser, and privacy settings.

Employment Information

If you apply for employment with H3 Pest Control, we may collect information included in your application, resume, or other materials, such as:

• Employment history
• Education
• Professional qualifications
• Contact information
• References
• Other information you voluntarily provide

2. How We Collect Personal Information

We may collect Personal Information in the following ways:

Directly From You

We may collect information directly from you when you:

• Request an inspection or estimate
• Schedule pest control service
• Purchase services
• Complete a website form
• Call, email, or text us
• Enroll in recurring service
• Make a payment
• Submit a review
• Request customer support
• Apply for employment
• Otherwise provide information to us

Automatically Through Our Website

We and our website service providers may use cookies, pixels, web beacons, device identifiers, log files, and similar technologies to collect information about how visitors use our website.

From Service Providers and Other Sources

We may receive information from service providers that assist us with activities such as:

• Website hosting
• Scheduling
• Customer communications
• Payment processing
• Analytics
• Advertising
• Customer relationship management
• Business operations

We may also receive information from referral sources, publicly available sources, or customers who request service on behalf of another person or property.

3. How We Use Personal Information

We may use Personal Information to:

• Operate and maintain our website
• Respond to inquiries
• Provide inspections, estimates, and pest control services
• Schedule and confirm appointments
• Communicate before, during, and after service
• Process payments and manage customer accounts
• Provide billing notices and receipts
• Send service reminders
• Respond to warranty or re-service requests
• Provide customer support
• Maintain service records
• Personalize customer experiences
• Improve our website, services, and business operations
• Analyze website traffic and customer engagement
• Protect our website, customers, employees, and business
• Detect or prevent fraud, misuse, security incidents, or illegal activity
• Respond to reviews, comments, or feedback
• Send marketing or promotional communications where permitted by law and with any required consent
• Comply with legal, regulatory, licensing, insurance, and contractual requirements
• Establish, exercise, or defend legal claims
• Evaluate employment applications
• Carry out other lawful purposes disclosed when information is collected

4. Text Messaging and Mobile Communications

H3 Pest Control may send text messages to customers who provide a mobile phone number and consent to receive messages.

Messages may include:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Scheduling updates
• Service updates
• Estimate follow-ups
• Billing or account notifications
• Customer-support communications
• Responses to questions
• Occasional promotional or marketing messages when the recipient has provided the required consent

Message frequency varies depending on your services, appointments, account activity, and interactions with H3 Pest Control.

Message and data rates may apply according to your wireless carrier and mobile service plan.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming that your opt-out request was processed.

For assistance, reply HELP or contact H3 Pest Control using the information listed at the end of this Privacy Policy.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Wireless carriers are not responsible for delayed or undelivered messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or provide mobile phone numbers or text-message consent information to third parties, affiliates, or lead generators for their marketing or promotional purposes.

5. How We Share Personal Information

H3 Pest Control does not sell Personal Information.

We may disclose Personal Information in the following limited circumstances:

Service Providers

We may provide Personal Information to service providers that help us operate our website or business.

These providers may include companies that assist with:

• Website hosting
• Scheduling
• Customer management
• Text and email communications
• Payment processing
• Data storage
• Advertising
• Analytics
• Information technology
• Accounting
• Legal services
• Insurance
• Other business-support functions

Service providers are permitted to access information only as reasonably necessary to perform services on our behalf and are not authorized to use mobile opt-in or consent information for their own marketing or promotional purposes.

Legal Requirements and Safety

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, warrant, or government request
• Cooperate with regulatory, licensing, or law-enforcement authorities
• Investigate suspected fraud or illegal activity
• Protect the security and integrity of our website or systems
• Enforce agreements or policies
• Protect the rights, property, health, or safety of H3 Pest Control, our customers, employees, or others

Business Transfers

If H3 Pest Control is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

Text-messaging originator opt-in information and consent will not be transferred or used for third-party marketing or promotional purposes.

With Your Direction or Consent

We may disclose information when you specifically direct us to do so or provide consent for the disclosure.

6. Cookies and Other Tracking Technologies

Our website may use cookies and similar technologies to operate website features, remember preferences, understand website activity, improve performance, and measure the effectiveness of advertising.

Cookies are small files placed on a computer, mobile phone, or other device when someone visits a website.

Information collected through cookies may include:

• Browser type
• Device type
• Pages viewed
• Time spent on pages
• Referring website
• Website interactions
• General location information
• Advertising or analytics identifiers

Most browsers allow users to block, disable, or delete cookies. Blocking cookies may cause certain website features to function improperly or become unavailable.

Third-party services or plug-ins used on our website may also use cookies or similar technologies. Information collected by those third parties is governed by their respective privacy policies.

7. Analytics and Advertising

We may use analytics providers, including Google Analytics, to help us understand website traffic and how visitors interact with our website.

Analytics providers may use cookies or similar technologies to collect device and usage information.

We may also use advertising services to display advertisements and evaluate advertising performance. Depending on your browser settings and applicable law, some advertising may be based on previous interactions with our website or other websites.

You may be able to adjust advertising and cookie preferences through your browser, device, advertising provider, or other privacy controls.

8. How Long We Retain Personal Information

We retain Personal Information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and treatment records
• Manage warranties and recurring service agreements
• Complete transactions
• Meet licensing, insurance, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect our legal rights
• Fulfill the purposes described in this Privacy Policy

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or securely dispose of it.

9. How We Protect Personal Information

We use commercially reasonable administrative, technical, and physical safeguards intended to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, electronic storage system, or security practice can guarantee complete security. We cannot guarantee that Personal Information will never be accessed, used, or disclosed in an unauthorized manner.

Customers should avoid sending sensitive information through unsecured communication methods.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request:

• Access to certain Personal Information we maintain about you
• Correction of inaccurate Personal Information
• Deletion of certain Personal Information
• A portable copy of certain Personal Information
• Information about how Personal Information is collected, used, or disclosed
• Withdrawal of consent where processing is based on consent
• Opt-out from certain marketing communications

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us using the email address, telephone number, or mailing address listed below. We may need to verify your identity before completing a request.

11. Marketing Communications

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the email or by contacting us.

You may unsubscribe from text messages by replying STOP.

Even after opting out of marketing communications, we may continue to contact you regarding:

• Scheduled services
• Appointment changes
• Billing
• Payments
• Account administration
• Safety information
• Warranty requests
• Responses to your questions
• Other transactional or service-related matters permitted by law

12. Children’s Privacy

Our website and services are not directed toward children under the age of 16.

We do not knowingly collect Personal Information directly from children under 16. If we learn that we have collected Personal Information from a child under 16 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided Personal Information to H3 Pest Control may contact us using the information listed below.

13. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

H3 Pest Control is not responsible for the privacy, security, content, or business practices of third-party websites or services. Information you provide to a third party is subject to that third party’s privacy policy.

We encourage you to review the privacy policies of any third-party websites or services you use.

14. Visitors From Outside the United States

H3 Pest Control operates in the United States, and our website and business systems may be hosted or operated in the United States.

If you access our website from outside the United States, information you provide may be transferred to, processed, and stored in the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on our website with a revised effective date. Changes become effective upon posting unless otherwise stated.

We encourage visitors and customers to review this Privacy Policy periodically.

16. Contact H3 Pest Control

Questions, concerns, or requests concerning this Privacy Policy or our handling of Personal Information may be directed to:

H3 Pest Control
3163 Revere Street SE
Albany, Oregon 97322

Telephone: (541) 248-1989
Email: info@h3pestcontrol.com